Jet2holidays has been ranked as a recommended provider by consumer group Which?
Sister airline Jet2 gained similar recognition in a Which? airlines survey in December.
The latest accolade comes a day after owner Dart Group reported a 36% rise in pre-tax profits to £177.5 million in the year to March following a 27% hike in Jet2holidays package sales.
The Which? survey saw the tour operation rated highly for “taking the bar for package holidays and raising it through the roof”.
Jet2holidays was ranked ahead of a number of competitors and tour operators.
The Which? Holiday Companies Survey, completed by thousands of members of the consumer organisation, asked customers about their experiences with different travel companies.
An overall customer score was then compiled based on several factors including accommodation, customer service, description verses reality, the holiday representative, the organisation of the holiday, and value for money.
Jet2holidays scored consistently well in every category, with the Which? report saying: “Holidaymakers love the friendly customer service, free 22kg of luggage and the free resort flight check-in service.”
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Quality is at the heart of everything we do at Jet2.com and Jet2holidays, as we know how hard people work and save for their holidays.
“To receive this recognition from Which? is therefore something we are extremely proud of, as it is based on the experiences of paying customers – and it shows that our investment in delivering a VIP customer experience is working.
“Whether you book a flight with Jet2.com or a package holiday with Jet2holidays, what you get is a team that is obsessed with customer service, and this is reflected in these fantastic accolades.”
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