A Cheshire-based agency has settled a dispute with a bed bank out-of-court after a client’s booking was cancelled at short notice.
Reserve A Hotel sought compensation of £3,000 for the cancelled booking, plus additional costs incurred, from Portuguese bed bank, Abreu.
Samuel Mond, Reserve A Hotel’s joint managing director, discovered his client’s booking for Jumeirah Al Naseem Hotel had been cancelled the day before the holiday was due to start on March 1.
In a legal letter seen by Travel Weekly, Mond claims staff at the Jumeirah Al Naseem told him the booking had been cancelled by Abreu.
Reserve A Hotel has now received an undisclosed sum from Abreu, which is understood to cover the compensation claim and additional costs. Reserve A Hotel has now dropped its legal claim for compensation made on July 2.
Mond said: “I have always said that it was a David and Goliath battle and matter of principal. I wanted Abreu to admit its mistake.
“I would not say that I am happy, but I am satisfied that they have decided to look at all the facts and made right an error on their part.”
Abreu confirmed the case had been resolved when contacted for a comment.
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