Travel agents from a Thomas Cook branch in Stoke-on-Trent hosted a ‘pop-up’ advice session for more than 100 clients today (September 30) despite having lost their jobs.
A Facebook post by Donna Jones said she and her colleagues at the Thomas Cook Longton store were “absolutely devastated” by the collapse of the travel giant but still wanted to help their clients.
She wrote: “I have arranged for myself and my Thomas Cook Longton Staff to be available to all of our customers to offer any help and guidance or try and answer any questions you may have regarding the Atol claims process and the next steps.
“Please remember we have lost our jobs and are not being paid, BUT purely doing this out of love for our customers.
“Hopefully, together we can help to make the situation a little easier and less daunting.”
A temporary base was available for the agents in an office at the Longton Exchange shopping centre from noon to 2pm.
The Facebook post added: “So pop in and see us – we have missed you all. Donna, Tara, Kirsten, Lisa & Eryl.”
Clients were urged to bring booking details such as their passport, Atol certificate, booking reference and any other relevant documents for their claim.