Holland America Line extends flexible cancellation plan

Holland America Line (HAL) has extended its flexible cancellation plan until September 30, 2022.

The ‘worry-free promise’ allows passengers who make a new HAL booking by March 31 to cancel for any reason and receive future cruise credit for the amount of cancellations fees normally incurred.

Cancellations can be made up to 30 days prior to departure and final payments specifically for cruises departing before May 31 are due at 60 days – rather than 75 or 90 days.

The cancellation policy had been due to finish at the end of April.

President Gus Antorcha said: “We want our guests to feel confident when they book a cruise. We’ve seen so much excitement from guests who have cruised with us since our return.

“We want everyone who is looking forward to that next adventure to feel comfortable making those plans, and our ‘worry-free promise’ offers that comfort.”

Antorcha said HAL had seen “a very low rate” of Covid on its ships and said onboard cases have involved mild or no symptoms “in almost all instances”.

He said: “We will keep these best practices in place because we know they are working to protect our guests, our crew, our homeports and the communities we visit.”

HAL passengers must have had their final dose of an approved Covid vaccine at least 14 days prior to departure and present a negative PCR or antigen test taken within two days of embarkation.

Masks must be worn by passengers indoors unless eating, drinking or in a stateroom.

Holland America Line returned to cruising in July 2021 following the industry-wide pause with ships in Alaska and the Mediterranean.

Sailings in the Caribbean, Mexico and along the California coast have also been completed. The line’s remaining ships will restart cruising in spring 2022.

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