Hays Travel bosses head ‘back to the floor’ during peaks

Dame Irene said: “Going back to the floor is always something our senior team looks forward to as it gives us a chance to spend time with our colleagues in branch who do an exceptional job all year round.

“It allows us to hear feedback from our people and our customers first hand and take some new ideas and suggestions back to head office.”

Katrina Pike, branch manager of Hays Travel Bexleyheath, added: “It was lovely to welcome Dame Irene into our branch. It was very busy in store on the day, and she was really keen to speak to us and our customers about how we can improve as a business.”

Schumm added: “I had a fabulous time during this year’s back to the floor day. It was fantastic to visit our Burnley branch, which only opened at the end of last year, and see the excellent customer service offered by manager Natalie Lowcock and her team.

“I know everyone who spent the day in a store was pushed hard and thoroughly enjoyed the experience.”

Hays Travel-owned Miles Morgan Travel also took part in the day, with managing director Mandy Shillito joining the team in Taunton, Somerset (pictured below).

She said she “loved” her day with the team, adding: “So proud of you, so in awe of the service you provide, your knowledge, expertise and all that you stand for. You are phenomenal and I have so much respect for the power house team that you are.”