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The Boeing 777 had left Gatwick for the Jamaican capital Kingston late on Wednesday.
"The pilot decided to land in Lajes in the island of Terceira because of a dispute between cabin crew and a couple who wanted to be transferred from economy class to first class," a Portuguese air force spokesman told the AFP news agency.
He said the couple, from Britain, had filmed the dispute on a mobile phone, according to The Daily Telegraph.
"The British couple will remain in Terceira and will be questioned by police," the military spokesman said.