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Atas: Customer confidence policies

Atas has collated the customer confidence policies from its member operators to give agents have the information at their fingertips to reassure their clients that whatever the future holds your bookings are in safe hands 

Scroll down or select the operator:

AAT Kings
Abercrombie & Kent
APT
Cosmos
Costsaver
Cox & Kings
Exodus
Explore
G Adventures
Insight Vacations
Intrepid
Just You
Leger
Luxury Gold
Newmarket Holidays
Shearings
Trafalgar
Travelsphere
Wendy Wu

aat-kings-wide

AAT Kings

  • AAT Kings is a proud member of the Travel Corporation. Stable and highly solvent.
  • Future Travel Credits – with a future travel credit enjoy peace of mind knowing that whatever the future may hold, travel plans can be adapted to suit the needs of the traveller.
  • Flexibility Promise – Temporary changes to standard terms and conditions apply to new bookings until further notice. This penalty waiver allows travellers to change the destination and/or trip they are travelling on.
  • Wellbeing – AAT Kings have adapted to this new world, where it is imperative to take additional measures to stay healthy. Measures include trained travel directors, stringent on the road protocols, smaller groups and more.

Full Information


Abercrombie & Kent

Abercrombie & Kent

Book with Abercrombie & Kent before 31 July 2021 for travel through to 31 December 2022 and you’ll benefit from

  • Flexibility – customers can change their travel plans or postpone up to 15 days before their travel date.
  • No amendment fees – A&K will not charge customers should they choose to change to a new destination or move their travel dates, and they can rebook to travel any time before 31 December 2022.
  • Right to Refund – if a customer chooses to cancel due to any Covid-19 rleated reasons* outlines on the A&K website they will receive a full refund
  • Travel Insurance with COVID cover

For more information click here


APT

APT

• COVID Flexible Booking Cover at no additional charge
• The flexibility to change the date of a 2021 or 2022 holiday, up to 100 days prior to departure and be able to rebook to a new date with no change fee (airline fees may apply)
• Reduced deposit

Full Information


cosmos

Cosmos

  • Planning holidays for over 90 years
  • Small Group Experiences in many destinations
  • On Trip Assurance Health and Safety Protocols
  • All guests will be required to be fully vaccinated or have a negative Covid- 19 test with 72 hours of travel.
  • Peace of Mind Travel Plan: Guests have the ability to move their booking to another destination, vacation, brand or simply a different 2021 or 2022 departure date in our vast travel portfolio, no questions asked. And for as long as the COVID-19 pandemic is still affecting travel, all bookings for 2022 travel dates are also covered by our Peace of Mind Travel Plan, extending the ability to move travel dates through 2023.

Full Information


costsaver

Costsaver

  • Flexible and risk-free bookings
  • Book with confidence – no risk £100 deposit
  • Flexible change options up to 30 days before the trip departure

Full Information
Worry free FAQ
Travel Corporation Peace of Mind Promise


coxkings

Cox & Kings

Book with Confidence Policies

  • Low deposit on group tours of just £100 per person for Europe and Middle East or £150 per person for longhaul
  • Flexibility – customers can change their travel plans or postpone up to 15 days before their travel date
  • No amendment fees should customers wish to change destination or dates
  • Right to Refund – if a customer chooses to cancel for any COVID-19 related reason* as outlined on Cox and Kings website
  • Price Guarantee – Cox & Kings will honour any lower advertised price for any like-for-like group tour
  • Travel Insurance with COVID-19 cover

Full Information


exodus

Exodus

• Refund Guarantee
• Refund Commitment
• 21 Day No-Fee Flexibility
• Complete Financial Protection

Full information
Travel safety charter
Information video


explore

Explore

  • Guaranteed Refund Option
  • COVID-19 Refund Promise
  • 10 Day No-Fee Flexibility
  • Financial Security
  • Travel Insurance for COVID-19

Full Information
Book with confidence video


G Adventures

G Adventures

  • Book with Confidence Policy
  • Flexible bookings
  • No change fees.
  • Added peace of mind.

Book with Confidence policy lets you cancel and rebook your customers’ tour with no added costs closer to the time of departure, giving you added flexibility and peace of mind. Effective now until June 30, 2021, book travel departing between January 1, 2021 and December 31, 2021, and you can cancel and rebook up to 30 days prior to the departure date.

Full Information


insight-vacations

Insight Vacations

  • Book with Confidence & Flexibility Promise
  • No risk deposits.
  • Free changes 30 days prior to departure and free 3-day booking hold
  • Global Take Off Sale – book by 15 March, pay in full by 31 May – fully refundable & flexible.

Full Information
Global Take Off Sale


intrepid-200100

Intrepid

• Flexible Payment – pay nothing but a deposit until 21 days before the trip is due to depart.
• Flexible Deposit – trips can be cancelled up to 21 days prior to departure. The deposit can be transferred to another available trip or held on file indefinitely.
• No Change Fees – guests can advise of a change in plans 21 days before departure and no fees will be charged.
• External Accreditation – Intrepid are fully ABTA bonded & ATOL protected.

Full Information

Agent Tool Kit


just-you

Just You

  • 100% Protection – Rest assured money is 100% protected. Any money paid to Just You is held in an independent Trust Fund, governed by 3rd party trustees. It is also a condition of the ATOL license and is regularly monitored by the Civil Aviation Authority. No money is received until after the guests return from holiday – so the money is 100% protected no matter what.
  • Amend a booking For any booking made before 30th April 2021 guests can change or amend the booking as many times as needed up to 28 Feb 2022 without incurring any amendment fees or arrangement fees.
  • Flexible Cancellation – guests can now cancel any booking made before 30th April 2021 and travelling before 28 Feb 2022 up to 45 days before departure without losing a penny.

Full Information


leger-holidays

Leger

  • Coronavirus Peace of Mind Policy – if a guest contracts Covid-19 up to 14 days before travel or has been told to isolate, they can move the booking to another tour or date for free.
  • Covid-19 Travel Insurance cover covering customers for disruption to holiday plans as a result of the pandemic.
  • Measures that are being taken to safeguard customers’ holidays.

Full Information


luxury-gold

Luxury Gold

  • Book with Confidence – Secure, Flexible, Trusted
  • No risk deposits.
  • Free changes 30 days prior to departure and free 3-day booking hold.
  • Global Take Off Sale – book by 15 March, pay in full by 31 May – fully refundable & flexible.

Full Information
Global Take Off Sale
Travel Corporation Peace of Mind Promise


newmarket-logo

Newmarket

  • Flexible Booking Protection
  • COVID Cover Travel Insurance
  • Tours successfully and safely operated during the pandemic.
  • Enhance cleaning programmes, Pre-tour health declaration & capacity adjustments & wellbeing strategy with all partners
  • Clear customer communication strategy before & during the tour

Full Information


shearings-new

Shearings

  • Coronavirus Peace of Mind Policy – if a guest contracts Covid-19 up to 14 days before travel or have been told to isolate, they will be able to move the booking to another tour or date for free.
  • Covid-19 Travel Insurance cover covering customers for disruption to holiday plans as a result of the pandemic.
  • Measures that are being taken to safeguard customers’ holidays.

Full Information


trafalgar-logo

Trafalgar

  • Flexible and risk-free bookings
  • Book with confidence – no risk £100 deposit
  • Flexible change options up to 30 days before the trip departure
  • Global Take Off Sale – book by 15 March, pay in full by 31 May – fully refundable & flexible.

Full Information
Worry free FAQ
Travel Corporation Peace of Mind Promise
Global Take Off Sale


travelsphere

Travelsphere

100% Protection – Rest assured money is 100% protected.Any money paid to Just You is held in an independent Trust Fund, governed by 3rd party trustees. It is also a condition of the ATOL license and is regularly monitored by the Civil Aviation Authority. No money is received until after the guests return from holiday – so the money is 100% protected no matter what.

  • Amend a booking For any booking made before 30th April 2021 guests can change or amend the booking as many times as needed up to 28 Feb 2022 without incurring any amendment fees or arrangement fees.
  • Flexible Cancellation – guests can now cancel any booking made before 30th April 2021 and travelling before 28 Feb 2022 up to 45 days before departure without losing a penny.

Full Information


wendy-wu

Wendy Wu

Price Match Promise

  • 100% no surcharge promise
  • Never knowingly undersold
  • Flexible Booking Guarantee – secure a tour with a deposit of just £99 per person. One free amend anytime up to final payment. Only pay the final balance 6 weeks prior to departure.

Full Information

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