Doran says clients back £25 fee

Report by Steve Jones

CAMPAIGN for Real Travel Agents chairman Edwin Doran has claimed his controversial plan to charge an hourly fee has received the backing of every one of his customers.

And other CARTA members are opting to follow Doran’s radical move.

Doran introduced the £25 hourly rate at the beginning of this month for customers who seek advice on travel itineraries but do not go on to make a booking with the agency.

He said it would deter time wasters from his shop, Edwin Doran’s Travel World in Twickenham, southwest London.

So far, all customers have agreed to the policy and only two failed to make a booking. They both paid the £25 fee without complaint.