Quality control: Richer warned that as on-line bookings increase, air travel is likely to become a commodity based on price alone. For example, BA corporate clients won’t be told they will be getting bed seats when they book business class

 

 

 

 

 

 

 

 

 

 

 

Journal: TWUK	Section:
Title:	Issue Date: 17/04/00
Author:	Page Number: 33
Copyright: Other

 

 

---

 

Quality control: Richer warned that as on-line bookings increase, air travel is likely to become a commodity based on price alone. For example, BA corporate clients won't be told they will be getting bed seats when they book business class

 

quotes

"There is no e-commerce without e-ticketing.”

 

Brian Ficek, distribution planning manager, Northwest Airlines

 

"We've had to reinvent the company. It's no smaller than that.”

 

Richard Sedgwick,distribution implementation manager, BA, on theculture change needed to develop a customermanagement system

 

"EasyJet is king of Internet sales because of the way it has simplified the process.”

 

Michael McNamara,manager, customermanagement systems, Unisys