Refurbished Hays Travel shop features new foreign exchange concept

A Lancashire branch of Hays Travel has reopened its doors following a major refurbishment, which includes the chain’s new foreign exchange concept.

Dame Irene Hays, owner and chair of Hays Travel, and Jonathon Woodall-Johnston, the company’s chief operating officer, visited the Blackburn branch last week to cut the ribbon at the newly revamped store.

The refit is part of the UK’s largest independent travel agency’s multimillion-pound investment programme, which aims to boost energy efficiency and improve customer experience.

Stephanie Rowley, branch manager of Hays Travel Blackburn, said: “Friday’s grand opening was a huge success and was one of the proudest days of my career.

“It was brilliant to welcome Dame Irene and Jonathon to our fantastic new shop. Their support means so much to the team.

“We are all over the moon with the refurbishment and we can’t wait to show it off to our customers.”

The branch, in King William Street, was closed for about a month to allow the work to take place.

Customers could still contact the team over the phone or visit the nearby Preston Fishergate store.

Woodall-Johnston said: “It was a pleasure to visit Stephanie and her team in Blackburn, who continue to do an outstanding job supporting their local community.

“A key feature of this branch is our new foreign exchange concept, which places our award-winning travel money service front and centre, making it even more accessible and convenient for customers.

“We remain committed to investing in our retail estate and it is always fantastic to see the results of these transformations following a refit.”