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DISGRUNTLED Scottish agents have slammed British Airways for not increasing capacity between Scotland and London despite soaring demand for its new low-cost domestic fares.
Agents claim they are being forced to put passengers on waiting lists because flights between Glasgow and Heathrow are fully booked. They also claim they are having to put customers on low-cost carriers, despite clients asking to fly with BA.
The carrier cut domestic fares by up to 70% earlier this year in a bid to compete with the low-cost carriers. However, capacity was cut on the Glasgow to Heathrow route last October when BA switched from a Boeing 757 to a smaller B737