Tesco insurance policy to cover legal expenses

HOLDERS of Tesco travel insurance will in future be able to sue their travel supplier if they are unhappy with the quality of service received.

The supermarket giant has reworded its policy so holders who experience delays or are unhappy with their hotel can take legal action against their operator, agent or hotelier.

They can then claim the cost under their policy if Tesco’s legal team believes there is a case to answer.

Under the current system, holidaymakers with a complaint rely either on ABTA to resolve the dispute or must use their own money to pursue a case through the courts.

Tesco personal finance director Andy Dewhurst said the changes would stop “unscrupulous tour operators” from “ripping off holidaymakers by the thousand.”

ABTA head of legal services Riccardo Nardi hit back. He said: “People can already use the ABTA arbitration scheme or the small claims court. An insurer-based claim may even cause a delay in the result.”