Thomas Cook lacks staff support

 

 

 

 

 

 

 

 

 

 

 

Journal: TWUK	Section:
Title:	Issue Date: 10/07/00
Author:	Page Number: 10
Copyright: Other

 

 

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Thomas Cook lacks staff support

One year ago, Iworked for a company which let its managers be innovative, creative and allowed them the freedom to manage the business.

 

 

This company recognised its best people and praised them openly. It offered support and training second to none. It motivated its people by praise and recognition. I was proud to work for this company.

 

 

One year later, I work for a company that rules by fear. A company that uses threats to get results. I work for a company that cannot decide which is more important – volume, sales or profit as the message is unclear depending on who you speak to. I don’t receive any positive motivation, or direction and support. One year ago I was wholly responsible for a £6m business, today I am not even responsible for writing window cards. I receive a diagram from my manager.

 

 

Today I work in an environment which places more emphasis on a top-up insurance policy than getting a sale in the first place.

 

 

I am constantly being told Ihave failed. I am now forced to explain to my head of sales why Ihave failed if I have not sold enough of these policies.

 

 

One year ago Iworked for Thomas Cook.

 

 

Today Istill do.

 

 

Thomas Cook employee