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THOMSON Holidays has refused to change excursion payment procedures despite a group of Benidorm-based reps conning customers out of thousands of euros.
At least four reps have been sacked and one suspended for forging customers’ credit-card receipts and spending excursion payments.
A second year rep is believed to be the ringleader of the credit-card scam which involved increasing holidaymakers’ excursion payments on their credit-card slips.
Over £2,094 is believed to have been stolen from customers, although Thomson refused to confirm figures.
Four reps were involved in spending excursion payments. Three of them have been sacked while a fourth is currently suspended.
Under the system reps hold on to payments until it is deposited the week after. Thomson said there are no plans for the payment system to be tightened up.
A Thomson spokeswoman confirmed “a number of reps were dismissed this summer for not following company procedure with money”.