WTTC calls for coordinated action to tackle EES delays at airports

The World Travel & Tourism Council (WTTC) has reiterated its calls for coordinated action to tackle airport delays caused by the new Schengen Entry/Exit System (EES).

It warned the long queues risk “undermining the visitor experience and Europe’s global competitiveness as a destination”.

The tourism body’s calls come in response to warnings from aviation leaders in an open letter. Airports association ACI Europe joined Airlines for Europe and Iata in writing to EC president Ursula von der Leyen, warning: “Waiting times at border control have increased significantly, now reaching up to five hours during peak traffic periods.”

The WTTC said if the problems are not addressed, Europe could be at a “clear disadvantage compared to other global destinations offering faster, more seamless entry processes”.

Recent WTTC analysis indicates that consistent border waits of three or more hours could significantly deter demand – which could place up to 41 million arrivals and $45.4 billion in potential visitor spending in Europe at risk.

WTTC is calling for three key actions – accelerate the uptake of the Travel to Europe app for digital EES pre-registration; a coordinated communication campaign so travellers understand the new border requirements; and guarantee full operational readiness at borders through adequate staffing, reliable equipment and streamlined processes, including for those who have already submitted biometric and pre-registration data.

Gloria Guevara, WTTC president and chief executive, said: “EES represents an important step towards smarter, more secure borders for Europe. But implementation must be practical, coordinated and traveller focused.

“If lengthy delays become accepted practice, travellers will look elsewhere. Europe cannot afford to compromise its competitiveness or the experience it offers millions of visitors.

“We encourage policymakers to work closely with industry to ensure the system delivers on its promise of better borders without creating unintended barriers to travel.”

More: Airport bosses warn EES is at ‘crisis point’ ahead of summer getaway

EES border delays put 40m tourist arrivals ‘at risk’