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Survey highlights shift in approach to airlines


The survey reveals corporate trips are up from an average of 20 in 1998 to 21 last year, and travellers are spending more nights away in hotels than before, up from a total of 45 nights in 1998 to 48 this year.



The incidence of airlines imposing greater restrictions on hand baggage is also on the increase. Some 23% of those surveyed said they had hand baggage refused last year, an increase of 3% on 1998.



Four out of 10 travellers said they were actually considering changing their choice of airline to one which had a more flexible approach to hand-luggage limits.



The survey also points to more disruptions to schedules, with 95% of respondents being forced to change their itinerary after departure last year, and 20% reporting they are often affected by disruption.



The average age of business travellers is also coming down, albeit slowly, with more junior managers being asked to go on business trips.



Half of all frequent business travellers remain senior managers, directors or owners of companies, but this group is down 5% on 1998.



Regardless of rank, corporations are tightening their grip on travel policy, with 80% of business travellers restricted on the class of air travel they use, up from 67% in 1998.



Four out of 10 business travellers have witnessed verbal or physical abuse while flying in the past year and 2% of these have had flights diverted as a direct result, according to the OAG survey.



THE AVERAGE age of corporate travellers is slowly coming down, people are taking more business trips abroad and experiencing more air rage during flights, according to a recent survey.



Statistics for the annual OAG Business Travel Lifestyle Survey were compiled from a poll of 3,000 frequent travellers from 13 countries.



The survey reveals corporate trips are up from an average of 20 in 1998 to 21 last year, and travellers are spending more nights away in hotels than before, up from a total of 45 nights in 1998 to 48 this year.



The incidence of airlines imposing greater restrictions on hand baggage is also on the increase. Some 23% of those surveyed said they had hand baggage refused last year, an increase of 3% on 1998.



Four out of 10 travellers said they were actually considering changing their choice of airline to one which had a more flexible approach to hand-luggage limits.



The survey also points to more disruptions to schedules, with 95% of respondents being forced to change their itinerary after departure last year, and 20% reporting they are often affected by disruption.



The average age of business travellers is also coming down, albeit slowly, with more junior managers being asked to go on business trips.



Half of all frequent business travellers remain senior managers, directors or owners of companies, but this group is down 5% on 1998.



Regardless of rank, corporations are tightening their grip on travel policy, with 80% of business travellers restricted on the class of air travel they use, up from 67% in 1998.



Four out of 10 business travellers have witnessed verbal or physical abuse while flying in the past year and 2% of these have had flights diverted as a direct result, according to the OAG survey.


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