EasyJet holidays creates ‘Manage Holiday’ function on trade portal

Cheaper amendments for client bookings are being offered by easyJet holidays with new online functionality.

A new ‘Manage Holiday’ function via the operator’s trade portal allows agents to manage and update holiday arrangements on behalf of their customers.

The 7,000 agents the operator works with can make transfers and name changes free of charge.

Lower amendment fees for date, flight, or seat changes made via the trade portal have been introduced. 

Amendments cost £25 per person when made through the portal, compared to £40 per person when processed by the holiday trade support team.

The new function enables agents to make a range of booking amendments via the trade portal including:

• Changing holiday dates for bookings 28 days or more before departure
• Amending flight times to another flight on the same day, 28 days or more before departure
• Name changes of up to three characters for anyone on the booking other than the lead passenger
• Adding, removing, upgrading or downgrading a transfer, up to 5 days before departure
• Adding or amending seats prior to check-in
• Adding bags via the airline website

Head of trade distribution Natasha Marson said: “We’re thrilled to be transforming experiences for our brilliant travel agent partners by introducing our new ‘Manage Holiday’ function on the easyJet holidays trade portal, providing even more flexibility and control when it comes to amending customer bookings.

“With this latest enhancement, agents can now make a range of changes online, and with reduced online amendment fees, allowing them to provide the best support for customers, with the tools they need to deliver brilliant service every step of the way.”