Princess Cruises has cancelled the delayed first departure of new ship Sun Princess.
The ship was due to depart on its maiden voyage from Rome on Sunday after its original inaugural cruise from Barcelona on February 8 was cancelled following a “mutual agreement” between the line and Italian shipbuilder Fincantieri.
In a letter sent to travel agents and customers and seen by Travel Weekly, Princess president John Padgett said the line would take delivery of Sun Princess on Wednesday but it was required to remain in the shipyard for “additional technical work to be completed”. The inaugural sailing is now scheduled to depart from Rome on February 28.
The letter added: “We regret to announce that we have no other option than to cancel the February 18 voyage.
“We share in your deep disappointment and frustration, and sincerely apologise for the extreme disruption the late cancellation of this voyage creates.”
It continued: “We understand the inconvenience and frustration that this news brings, and we do sincerely apologise for the disruption to your travel plans.
“We are committed to ensuring that your future experiences with Princess Cruises are nothing short of extraordinary.
“We genuinely hope that you will consider joining us on another Sun Princess voyage, where we promise to provide you with an unforgettable journey filled with adventure, relaxation, and cherished memories.
“Once again, we extend our deepest apologies for the inconvenience this situation has caused and thank you for your understanding and continued support.”
Princess confirmed customers booked on the sailing would receive a full refund of their fare and pre-purchased onboard services, as well as a 50% future cruise credit.
Those yet to travel to Rome for the 10-day sailing will be provided with up to $200 per person to cover change fees for flights, while those who have already travelled to Italy will be reimbursed for their round-trip airfare.
Those guests will also receive refunds of up to €450 per night for hotel costs on Sunday, February 18 and Monday, February 19, and €140 per person, per day to cover dining costs and other expenses on those two dates.
As with the initial cancellation, travel agency commissions will be protected.