InteleTravel recruits quality standards manager from CAA

Homeworking agency InteleTravel has appointed Rebecca White to the newly created role of quality standards manager for the UK and Ireland.

She has almost 30 years’ experience in the travel industry, including most recently 17 years with the Civil Aviation Authority (CAA) in the Atol Crisis Management department.

In her new role, she will ensure InteleTravel agents are informed about the latest regulatory standards in accordance with Abta Code of Conduct, Atol in the UK, Total Payment Protection (Topp) in Ireland and other legislative requirements.

The agency said in a statement: “As part of InteleTravel’s commitment to maintaining the highest possible industry standards on behalf of their sales advisors in the UK and Ireland, of which there are more than 44,000, Rebecca will lead on mandatory training across varying channels, including presentations across virtual and live InteleTravel events.

“Rebecca will also oversee the delivery of accurate and updated compliance training materials for the InteleTravel website.”

White said: “Having spent almost three decades in the travel industry, I have been fortunate to experience the sector from almost every perspective, from my early career as an overseas representative in the days before mobile phones, through to operational management roles within tour operating, and most recently through my years with the Civil Aviation Authority.

“That breadth of experience has given me a deep understanding of both the commercial realities of travel and the critical importance of strong consumer protection and regulatory compliance.

“I am immensely proud to take on this new role with a dynamic and industry leading organisation and can’t wait to support InteleTravel’s continued growth.”

Tricia Handley-Hughes, InteleTravel UK and Ireland managing director, added: “Rebecca joins InteleTravel with an impressive travel industry career to date, and her expertise in educating and empowering our advisors across the UK and Ireland is synonymous with our commitment to providing them with the tools and environment to perform to the highest possible standards.”