Updated: Carnival issues fresh guidance on Jetline Holidays bookings

Carnival brands Princess Cruises, Cunard and Holland America Line have cancelled some outstanding bookings made through Jetline Holidays, citing an unspecified “breach of contract” by the company.

All other bookings, including all P&O Cruises bookings, have been transferred to direct bookings.

In a statement issued on Thursday, March 6, the Carnival brands said: “We recognise how disappointing this news will be for affected guests and express our sincere apologies for the disruption caused. This decision was not made lightly.”

The announcement was an update on a previous statement, issued on March 5, in which the brands spoke of having made a “difficult decision”.

The latest statement added: “Customers with affected bookings have been contacted directly by their cruise line to advise of their booking status, and are encouraged to contact Jetline Holidays directly at 0203 617 5908.

“For those wishing to rebook their cruise, our teams are available to assist with alternative arrangements.”

Travel Weekly attempted to call Jetline Holidays and sister company Jetline Cruise on Wednesday afternoon but received no answer.

Jetline Holidays’ parent company, Jetline Travel, based in Barnet, north London, has an Atol for 4,790 passengers annually and has a wide range of other trading names including Bargain Late Holidays, Best Priced Holidays, Clearsky Holidays, Deal of the Day Holidays and Save on Sun.

Customers affected by cancelled bookings have shared their frustration on social media and elsewhere online.

One wrote: “I have been contacted by the cruise line to say that Jetline have not paid them, even though we paid months ago. We have 48 hours to pay them or cancel. Trouble is, this was part of a large package and I don't know whether we have hotels, flights, etc… We are due to travel in four weeks.”

Another said they were “furious”, adding: “Although we had paid in full for our cruise, nothing had been paid to the cruise company.”

Customers said they had been persistently trying to contact Jetline Holidays but the company was not reachable by phone or email.

Travel Weekly contacted Jetline Holidays for comment.

A spokesperson from the Advantage Travel Partnership said: “We are currently awaiting an update from the member.”

Picture: Princess Cruises