Carnival cruise brands have cancelled all outstanding bookings made through Jetline Holidays, citing “breach of contract” by the agency.
In a statement issued on March 5, Princess Cruises said it had taken the “difficult decision” alongside P&O Cruises, Cunard and Holland America Line.
The statement added: “We recognise how disappointing this news will be for affected guests and express our sincere apologies for the disruption caused. This decision was not made lightly.
“Customers with affected bookings are advised to contact Jetline Holidays directly at 0203 617 5908. For those wishing to rebook their cruise, our teams are available to assist with alternative arrangements.”
Jetline Holidays’ parent company, Jetline Travel, based in Barnet, north London, was set up in 2012.
Customers affected by cancelled bookings have shared their frustration on social media and elsewhere online.
One wrote: “I have been contacted by the cruise line to say that Jetline have not paid them, even though we paid months ago. We have 48 hours to pay them or cancel. Trouble is, this was part of a large package and I don’t know whether we have hotels, flights, etc… We are due to travel in four weeks.”
Another said they were “furious”, adding: “Although we had paid in full for our cruise, nothing had been paid to the cruise company.”
Customers said they had been persistently trying to contact Jetline Holidays but the company was not reachable by phone or email.
Travel Weekly contacted Jetline Holidays for comment.
Picture: Princess Cruises