Tui chief promises ‘no change’ in backing for independent travel agents

Tui Group chief executive Sebastian Ebel has insisted the company will continue supporting independent agents, promising “no change” in approach in the coming years.

The assurance was given after the company outlined plans to introduce a “cost-reduction programme” intended to save €250 million by 2028, with targeted savings including “distribution costs”.

Ebel said: “We have a good commission scheme for retail, and I don’t see any reason why we should change that. I’ve always said I’m a big supporter of retail.”

He added: “It’s important for us to have a very strong retail relationship with third party [agents]. 

“I’ve also said we’re very happy with our own retail activities, and we very much believe the more we can also use AI technology content, the better it is for our retail.

“So there is no change in support for retail. This is very, very important to say.”

Ebel’s comments came on the back of Tui Group’s financial results for the year up to September 30.

Profits reached a record €1.46 billion, up 12.6% year on year, on revenue up 4.4% to €24.2 billion.