Q&A: 1st Airport Taxis’ Wajid Hussain on redefining airport transfers

Q. What sets you apart from other transfer providers?

A. What makes us unique is the added value we build into every trip: free baby seats on request, real-time flight monitoring to adjust for delays, and the ability to book online, via our mobile app, or even directly on WhatsApp.
Our difference lies in our customer-first approach. Many transfer companies see airport journeys as purely transactional. We see them as the first and last moments of a customer’s trip – moments that can make or break the travel experience.

That’s why we have four pillars we focus on:

Transparency: Fixed fares with no hidden charges.
Technology: Real-time driver tracking and instant confirmations.
Flexibility: Passengers can manage, change or cancel bookings online.
Choice: A diverse fleet catering to executive, family and group needs.

Our service is not just about getting people from A to B. It’s about giving them the reassurance that they’ll arrive safely, comfortably and on time, every time.

Q. How do you ensure reliability and customer trust?

A. Trust is the foundation of our business. We know travellers are often anxious about transfers, especially when flights are involved. That’s why we’ve put systems in place to remove uncertainty:

• Flight monitoring ensures drivers adjust to real-time delays.
• All drivers are licensed, insured, vetted and trained.
• Customer support is available 24/7.
• Vehicles are regularly inspected for safety and comfort.

We’ve also introduced a transparent cancellation policy and self-service booking management, empowering customers to stay in control. That openness builds long-term trust with customers.

Q. Why should travel agents and tour operators recommend 1st Airport Taxis?

A. We are more than just a transfer provider – we’re a reliable partner for the travel trade. Agents and operators gain peace of mind with our reliability and 24/7 support, as well as added value for their clients with free baby seats, flexible bookings and fixed pricing. Our nationwide coverage means we can service clients no matter where they’re flying from or to, whether it’s London, Birmingham, Manchester or somewhere else. Our smooth transfers can boost an agent’s reputation too, increasing the likelihood of client loyalty. Our long-term aim is to be the go-to transfer solution for the UK travel trade.

Q. What’s your wider vision for the future of airport transfers?

A. We believe airport transfers should be a core part of the travel journey, not an afterthought. Too often, travellers leave transfers to chance, and that’s where stress creeps in. Our vision is to raise the standard across the industry, showing transfers can be seamless, technology-driven and customer-focused. As we expand internationally, our goal is to connect UK travellers worldwide, combining our brand consistency with local expertise.

Q. What’s new for 2025 and beyond?

A. This year is a milestone for us. On September 1, 2025, we officially launched operations in the UAE, starting with Dubai and Abu Dhabi. It’s a natural next step given the volume of UK travellers heading to the Middle East. Closer to home, we are strengthening partnerships with travel agents, tour operators and corporate clients. Agents can now integrate our services directly into their packages.
We’re also investing in voice and AI search optimisation, making it easier than ever for customers to book through smart assistants and apps.