On the Beach makes same-day refunds available for cancelled flights

On the Beach is to offer same-day refunds if flights are cancelled this summer.

Under the scheme, if a flight is cancelled, the OTA will find an alternative or give a full refund on the entire holiday, processing it on the same day.

Under the ‘cancelled flight cover’, the company promises to process refunds immediately, ensuring customers get their money back the same day so they can make new plans.

Several airlines have begun cancelling flights or reshaping schedules ahead of the summer season in response to rising fuel costs, airport capacity constraints and wider operational pressures.

On the Beach said: “The launch comes as the travel industry braces for a summer of uncertainty, with recent reports warning of possible flight cancellations across Europe this summer, with some airlines already trimming schedules amid fuel supply concerns and wider operational pressures.

“Other providers do currently provide refunds, but may take up to 14 days to refund, leaving them [customers] out of pocket and without a holiday booking.”

The initiative is also being used to remind customers of their legal rights if their flight is cancelled. Under UK rules, passengers are entitled to either a full refund or an alternative flight to their destination.

On the Beach spokesperson Caspar Nelson said: “Holidaymakers deserve certainty, especially when disruption strikes.

“We’re proud to be the first package holiday provider to commit to same-day refund processing for cancelled flights, giving customers the confidence to book knowing we’ve got their back when it matters most.

“If the worst happens and a flight is cancelled, we’ll move quickly to either find a new route or return every penny of their holiday money that same day, so they can get a new break booked, make alternative plans fast, and get back to looking forward to their summer instead of worrying about it.”