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Travel Counsellors

Travel Counsellors

Travel Counsellors was established in 1994 and has seen double-digit growth for 20 years of that. We have 1,900 Travel Counsellors in six countries, with a 250-strong global support team headquartered in Manchester and regional offices overseas.

Throughout the pandemic, we have consistently received five-star ratings on Trustpilot by customers, achieved our third Queen’s Award and won Homeworking Agency of the Year 2021 at Travel Weekly’s Agent Achievement Awards.

With an average of 15 years in the industry, we have Travel Counsellors specialising in every type of travel, from luxury to tailor-made and corporate to cruise. So no matter what your background, the Travel Counsellors business model powers you to follow your passions. We provide a comprehensive business platform, with tailored training to get you started and on-demand support through our online portal when and where you need it.

Our booking platform, Phenix, enables Travel Counsellors to tailor-make itineraries for their customers and send them straight to their customers’ devices using the myTC portal and app. Franchisees are encouraged to flex our business model; we have Travel Counsellors working in teams, employing staff and even transitioning their established agencies to work under the Travel Counsellors model.


With us, it’s personal

Wish you could do more for your clients? Many travel experts become Travel Counsellors to do just that; going above and beyond for customers, offering flexibility and financial protection through our Atol and independent financial trust.

Keeping customers safe, our 24/7 Duty Office monitors worldwide events and disruptions to travel, supporting Travel Counsellors with affected bookings. We use tech to bring our community together with daily broadcasts from our in-house TV studio and TC World, our online community platform, connecting Travel Counsellors globally.

The TC Community is one of immense camaraderie; franchisees are always willing to help each other, some as part of our formalised TC Mentors programme, but always with a quick question or favour. Looking for your next step in travel?

Join a community of like-minded business owners and travel experts that will back you all the way. Join a community of TCs like you.

Picture L-R: Robbie Frost-Janssen, Gill Nicholls, Emma Diamond, Alex Buckle
CREDIT: James Paisley Chapman

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.