Latest in Mystery Shopper

Mystery Shopper: Southend-on-Sea, an escorted tour in the Netherlands

A retired couple are looking for an escorted coach tour that takes in some of the Netherlands’ highlights

Mystery Shopper: Huddersfield, a Caribbean cruise for a newly retired couple

Mystery Shopper: Newport, two middle-aged friends want a short break in the UK

Mystery Shopper: Cheltenham, an escorted tour of cultural highlights in Mexico

Mystery Shopper: Grantham, a UK coach tour for two retired friends

More stories

Mystery Shopper: Harrogate, a family holiday in Canada in the school summer holidays

Feb 6th 2020, 9:10

A family with two teenage kids would like to go to Canada in the school summer holidays, preferably for about nine or 10 days

Mystery shopper: Leicester, a week in Las Vegas for a couple in their 30s

Jan 29th 2020, 12:29

Winning agent was able to use her experience of Las Vegas to recommend the best hotels and flights for the budget

Mystery shopper: Coventry, an all-inclusive week in Egypt in spring

Jan 23rd 2020, 12:04

Four friends in their 40s would like to go for an all-inclusive week in Egypt in spring

Mystery Shopper: Blackpool, a cruise to celebrate a landmark wedding anniversary

Jan 16th 2020, 14:20

Congratulations to Tui’s Wendi Irving, whose helpful service seals a win

Mystery Shopper: Bedford, a summer holiday to Crete for a family of four

Jan 8th 2020, 17:25

Eagle Executive Travel gave the best all-round service and Global Travel Experts also performed very well

Mystery Shopper: Bristol, a holiday in the Bahamas avoiding hurricane season

Dec 19th 2019, 16:25

STA’s Pippa Day clinches win with her infectious enthusiasm

Mystery Shopper: Beverley, a one-week river cruise in Europe

Dec 12th 2019, 11:21

Congratulation to Oneworld Travel’s Claire Jarvis whose determination to find the best option clinches the win

Mystery Shopper: Manchester, an escorted tour in Latin America in 2020

Dec 5th 2019, 17:12

The service and knowledge of the friendly Kuoni agent clinches the win ahead of Trailfinders

Mystery shopper: Bury St Edmunds, a relaxing family holiday to Dubai

Nov 28th 2019, 14:15

The enthusiasm of Premier Travel’s Rachel Horne proves infectious!

Mystery Shopper: Oswestry, wildlife and historical sites in Sri Lanka

Nov 21st 2019, 14:26

Two friends in their 30s would like to visit Sri Lanka but aren’t sure about the best way to travel to see the highlights

Mystery shopper: Barnstaple, a walking holiday in Italy

Nov 14th 2019, 10:47

A mature couple would like a week’s walking holiday in Italy, as part of an escorted group tour

Mystery shopper: Newark, a week in The Gambia in 2020

Nov 7th 2019, 18:47

A middle-aged couple would like to visit The Gambia in 2020 for about a week

Mystery shopper: Bromley, a family trip to see the sights of Jordan

Oct 31st 2019, 9:27

A family of four – mum, dad and two teenagers – would like to visit Jordan to see sights such as the Lost City of Petra and the Dead Sea

Mystery shopper: Milton Keynes, an escorted group tour in New Zealand

Oct 23rd 2019, 18:05

An older couple would like to explore New Zealand on an escorted group tour

Mystery shopper: Kettering, a trip to some US national parks in 2020

Oct 16th 2019, 15:37

Two friends in their 30s would like a trip in 2020 to see some of the US national parks, such as Yellowstone and Grand Teton

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.