Ryanair reveals make-up of customer advisory panel

Seven consumers from six European countries have been selected from 10,000 applicants to form Ryanair’s first customer advisory panel.

The panel of seven will travel to Dublin for the first meeting in Dublin in September 2021.

They will provide feedback and recommendations to help Europe’s largest no-frills airline Ryanair to improve its passenger services.

Future meetings will take place in cities such as Madrid, Rome, Berlin and Warsaw.

Flights and hotel accommodation for panel members and partners will be provided.

The input from the panel will help shape Ryanair’s customer improvements.

Marketing and digital director Dara Brady said: “We were delighted with the level of interest that this customer advisory panel attracted all across Europe, having received over 10,000 applications from across the 16 countries in which we operate and are really looking forward to meeting the successful candidates in Dublin this September.

“The panel is a diverse cross-section of Ryanair customers, equipped with valuable insights, who possess great energy, and we are excited to have them on board to help us drive improvements in Ryanair’s customer care and service.

“As Ryanair emerges from the Covid-19 pandemic, customers can look forward to even more service improvements on the youngest and greenest aircraft at even lower prices!”

Ryanair provided the following details about its seven panellists:

  • Mark, 34, from Ireland – an avid traveller who has visited over 50 countries.
  • Julia, 20, from Poland – a price-savvy traveller with lots of customer care ideas.
  • Luana, 43, from Italy – has a real passion for travel.
  • Jaime, 47, from Spain – lives in Ibiza and regularly travels to Barcelona.
  • Christian, 66, from Germany – now retired and loves to take European city breaks.
  • Naomi, 34, from Belfast – loves to travel, has previously lived in London and Liverpool and now lives in Madrid.
  • Sue, 52, from the UK – is looking forward to travelling to see her son in Paris soon.

The UK accounted for almost a third of the 10,000 applicants, followed by Ireland (20%), Italy (14%), Spain (12%), Germany (9%), France (7%) and Poland (6%).

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