Tui reports ‘short period of hesitation’ amid ‘deeply concerning’ Iran war

Tui has reported a “short period of hesitation” around trips to the Gulf region and those passing through hubs such as Dubai or Doha amid the “deeply concerning” conflict in the Middle East.

However, the operator’s UK and Ireland managing director Neil Swanson said the uncertainty “isn’t translating into customers abandoning their holidays altogether”.

“While we are seeing some cancellations in the affected areas, these are currently outweighed by customers choosing to amend their plans instead – whether that’s switching dates, choosing a route that avoids the region or selecting a different destination,” said Swanson in a statement issued today (March 17).

Swanson reported “particularly strong demand” for Tui’s direct long-haul flying to the Caribbean – particularly the Dominican Republic and Jamaica – where “point‑to‑point routes give customers added confidence and help them keep their holiday plans on track”.

More: Hays Travel reports bookings down 9% as Middle East conflict continues

He also noted growing interest in destinations further east, such as Phuket and Goa, which he said serve as alternatives which avoid transiting through the affected region.

“Closer to home, destinations across Europe and the Mediterranean continue to perform well, with Spain, Portugal, Greece and Cape Verde seeing increased demand in recent days as customers opt for familiar, easy‑to‑reach locations,” Swanson added.

Looking ahead, he highlighted “encouraging signs for spring and summer”, claiming there are “many customers still keen to secure their holidays for the months ahead” as he said: “As situations stabilise, confidence typically returns.”

Swanson said the company “recognises that the situation is deeply concerning”, adding: “It’s completely understandable that some people are feeling uncertain about upcoming travel.

“Our focus is on supporting customers with clear information and flexible options so they can make the choices that feel right for them.”