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British Airways signs long-term deal for mobile health pass

British Airways has signed a long-term agreement with Daon, the identity assurance provider which developed the VeriFLY app for travellers.

The airline introduced the mobile health app VeriFLY for many destinations across its network following a successful trial which started on certain routes in February 2021.

Travellers can upload Covid-19 related documents required for their destination, including vaccination records, negative Covid-19 results and government documents, straight into the VeriFLY mobile app so that they are verified before travel.

This will let customers know if they have met the appropriate Covid-19 entry requirements for their destination before leaving for the airport, avoiding any uncertainty.

BA has further developed the technology to allow customers using VeriFLY to check in online on BA.com and extended the capability to read QR codes on documentation such as a vaccination certificate or the UK passenger locator form.

The airline is also working closely with other airlines on the role that VeriFLY plays in multi-sector journeys.

More than 500,000 BA customers have successfully verified their documents with VeriFLY, which is now available on all flights to the Americas, the Caribbean, Middle East, South Africa, Cayman Islands, Egypt and European destinations, as well as most flights into the UK.

Anthony Allcock, BA’s chief information and digital officer, said: “We started working with Daon at the beginning of this year with one simple objective – to make it as simple as possible for our customers to understand and conform with different country entry requirements when they fly with us.

“Since then, we have worked with Daon to make it even easier, allowing customers to unlock online check-in and automate approvals for digital documentation such as vaccination certificates or the government’s passenger locator form, helping reduce complexity.

“We will continue to ensure our travel verification processes are the most advanced, reliable and easy to use as we help get the world moving again, especially as we prepare for US borders to reopen on November 8.”

Tom Grissen, Daon chief executive, said: “By making VeriFLY available early on, British Airways travellers have had the advantage of a seamless and confident travel experience. We are delighted to see our partnership with British Airways grow stronger.”

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