AS Training aims to more than double the number of apprentices it has, as more employers realise the benefits of the training schemes and more programmes become available.
Michelle Van Sprang, managing director at AS Training, said her company typically has 200 or so apprentices, who are usually on their programmes for 12 or 18 months, depending on the apprenticeship.
“I might be being ambitious, but I feel like we should be hitting that magic 500 mark,” she told a Travel Weekly webcast.
Van Sprang was speaking at Gold Medal’s head office in Leyland, ahead of a graduation ceremony for apprentices, with the event hosted and sponsored by the B2B operator.
Simon Applebaum, Gold Medal managing director, admitted his firm had been “embarrassingly slow” to recognise the value of apprentices – but it has just seen success with its first cohort of six and now plans to take on more.
“I daren’t think how much [I have paid] in apprenticeship levy over the past few years, and never really saw it as a pathway for us,” he told the webcast.
“Then, attending events with Michelle and knowing Michelle with her Gold Medal history, at some point last year, the penny dropped.
“We have got a recruitment challenge: with a large business, we need a lot of early careers people, and, at some point, it just clicked.
“We brought in our first cohort earlier this year, and they’ve really thrived, with Michelle’s guidance and partnership with AS.”
He added: “We are already planning when our intake will be for next year and the years beyond, because it is a model that works fantastically, both economically and in terms of what it brings to us as a business.”
He said the six apprentices are in the sales centre but with AS Training developing different apprenticeships, and other Gold Medal departments showing an interest, future apprentices could be in other parts of the business.
Applebaum admitted there had been “preconceptions” about the age and travel experience of the recent cohort, but noted: “What we quickly realised was that, after three to four months in a training environment, there was no discernible difference in what they’re capable of [compared] to anybody else that we would take who was new to travel.”
He said the apprenticeship levy made the scheme financially “really attractive”, adding: “There is a willing pipeline of people who are looking for apprenticeship opportunities, so it comes together to be a really easy and straightforward way for us.”
Van Sprang agreed some employers had preconceptions that taking on young apprentices will be hard work and time-consuming but highlighted that those ideas are now being replaced with the “positives”.
“You have got young energy, passionate, they are like sponges – they soak it up,” she said.
“Your apprentices are thriving and eager to get in and learn each month.
“Once one organisation sees one [with] success, they follow, and then they see the success. There’s definitely a lot more people I’d love to have on board.”
She said there are opportunities to develop training for management and marketing, and do more with sustainability, for which AS Training has recently launched a new programme.
Furthermore, there are now shorter durations for seasonal roles such as baggage handlers and cabin crew.
And she noted how there is a high retention rate for apprentices, as employers want to keep staff on after having invested in their training.
Applebaum agreed, saying: “Because we sell a complex product, we need staff to stay for three years in order for the training, effort and energy we put into them to be repaid.”
AS Training Award winners:
Future Leader: Sian Freestone
Rising Star: Scarlett Hodges
Sustainability Ambassador: Lucy Irwin
Apprentice of Distinction: Sian Elder
Commitment to Learning: Henry Livesey
Portfolio of Excellence: Sky Needham
Resilience & Determination: Lucy Smith
Team Spirit: Emily Sporton
Digital Creator: Josh Harris
Outstanding Contribution: Fleur Layzell
Apprentice of the Year: Courtney Clarke
Noting that the Gold Medal apprentices are all on course for a distinction, he said: “We would absolutely hope that our apprentices…want to stay and build careers here.
“There are many people in director level roles across Gold Medal Travel group that started on the phones.
“We want people to be able to see a real, full career here. For some of them, that will mean moving beyond the contact centre into product, marketing, sales, wherever their careers are.”
Eight new apprentices will be taken into the sales centre for the next cohort, and other departments may take some on too, he continued.
Applebaum and Van Sprang also agreed that it is important to give apprentices the right “infrastructure”, with mentoring, support and safe-guarding.
She added: “We want the apprentice to thrive and the employer to feel the benefit, and ultimately, we want the apprentice to go: ‘I have had a great intro into travel’.”
And she urged travel companies who have any surplus from their apprenticeship levy to gift it to other travel companies.
“If you don’t use it, you lose it,” she said. “So we say pledge some of that funding to smaller organisations…that can be the ‘make or break’ of them taking an apprentice.”
Applebaum agreed: “We are always open to talk to partners about what support we give them as a business.”
Applebaum spoke at the graduation ceremony, to talk about his own career, how roles are “never linear”, and the important of belief and resilience.
Van Sprang said hearing apprentices’ stories, especially those who have won awards, gives her “goose pimples”, adding: “I feel like a proud parent.”
In her speech at the graduation ceremony, she highlighted how more AS Training apprentices are being recognised at industry awards and more employers are embracing apprenticeships.
She said the retention rate has risen from 96.5 % to 97.8%, and past apprentices have seen promotions and further career development.
Furthermore, apprentices have been on fam trips as far afield as Australia, Alaska and Sri Lanka, and have attended ship visits, Tipto roadshows, airport events and charity fundraisers.