BA wants even deeper cuts

AGENTS are bracing themselves for the latest round of British Airways’ cuts following the launch of its ‘son of Future Size and Shape’ programme.

Under the two-year business plan, BA wants to carve out a further £450 million a year on top of the £650 million already targeted by driving more business on-line.

The main chunk of the saving will come from a 10% reduction in spending through renewed contracts with 16,000 suppliers and a move towards a self-service style culture for customers and staff.

Targets include a low-cost style 100% e-ticketing system by the end of next year, 80% of customer transactions on-line by March 2004 and a 50% reduction in fare types by March 2005.