Celebrity Cruises and Royal Caribbean host more than 40 agents at joint training session

Celebrity Cruises and Royal Caribbean have hosted a joint training session for more than 40 agents in Manchester.

Travel partners from across the UK and Ireland attended the event at the DoubleTree by Hilton on June 4 which was led by Celebrity Cruises EMEA training manager Leon Hand and Royal Caribbean EMEA training manager Kristi Reeser.

New-to-cruise and new-to-travel agents were invited to attend the interactive workshops which also offered the chance to win prizes and network with fellow travel professionals.

More: Celebrity Cruises for Beginners returns for a third year

Topics covered in the training included selling tips and both brands’ new ships, including Celebrity Xcel due to enter service in November and Star of the Seas debuting this summer.

Nicola McNeish, director of UK and Ireland sales at Celebrity Cruises, said: “We’re delighted to work alongside our sister brand, Royal Caribbean to deliver training specifically designed to support agents who are new to cruise, or new to the industry.”

She added: “The day provided agents with the best tips and insights for selling our unique holidays and gave them the chance to get up to speed on all the amazing benefits guests receive from of our Loyalty Status Match programme with Royal Caribbean and Silversea.”  

Aaron Langford, senior sales director UK and Ireland at Royal Caribbean said: “We know how vital it is to empower agents with the tools and confidence they need to sell Royal Caribbean holidays, especially for those who are new to the sector.

“Our joint training session offered a fantastic opportunity to dive into both Royal Caribbean and Celebrity Cruises in a really engaging, hands-on way.”

He added: “With tools like My Club Royal and the upgraded My Royal Genie sales platform, plus a host of additional training sessions, we’re making it even easier for agents to match their customers with their dream holiday.”