Vietnam Airlines discloses data breach 

Vietnam Airlines has revealed a data breach involving a third-party customer service platform operated by an unidentified global technology partner. 

Unauthorised access may have occurred to certain customer data processed through this platform, the carrier disclosed.

The airline is among several global companies using the provider that have been affected by the incident. 

A statement said: “Upon being alerted, Vietnam Airlines took action in co-ordination with relevant authorities, cybersecurity experts, and its third-party partner to investigate the breach, assess potential impact and strengthen data protection.

“At this time, data such as payment information, passwords, travel itineraries, Lotusmiles balances, and passport details remain secure. Additionally, Vietnam Airlines’ internal IT systems were not affected.”

Customers whose information is potentially involved are currently being informed of the incident and provided with available support, according to the airline. 

“To help protect their personal data, Vietnam Airlines advises customers to stay alert to potential phishing attempts as well as any suspicious emails or phone calls impersonating Vietnam Airlines, and avoid sharing information, one-time passcodes (OTPs), or login credentials with unverified sources,” the SkyTeam Alliance member carrier added.

“Vietnam Airlines sincerely regrets any concern this incident may have caused. Protecting customers’ personal information and maintaining their trust remain Vietnam Airlines’ highest priorities.”