Travel Weekly has compiled an up-to-date list of key tour operator contacts, to help agents during the coronavirus crisis.
Find more advice and guidance for travel businesses in our coronavirus Resource centre.
Abercrombie & Kent
Trade sales team – tradesales@abercrombiekent.co.uk
Finance queries – invoices@abercrombiekent.co.uk
AAT Kings
Joanna Guestjoanna.guest@aatkings.co.uk
Abercrombie & Kent
Mark Harrismharris@abercrombiekent.co.uk / 07891 593 822
APT
Back Roads Touring
Dylan HearneD.Hearne@backroadstouring.com.au
Butlins
Trade sales agency.sales@bourne-Leisure.co.uk
Collette
Salessales@fredholidays.co.uk / 0800 988 3369
Cosmos
Anna Hallahall@cosmos.co.uk / 07964 060 381
Danielle Radforddradford@cosmos.co.uk / 07815 559 757
Agency Salesagencysales@cosmos.co.uk
Janet Partonjparton@cosmos.co.uk
Cox & Kings
Laura Dawson (North) laura.dawson@coxandkings.co.uk / 07912 514 931
Sarah Turner (South) sarah.turner@coxandkings.co.uk / 07703 392 622
Agency Salesagencysalesgroup@coxandkings.co.uk
Trade Sales Team – sales@coxandkings.co.uk / 0207 873 5000
Finance Queries – invoices@coxandkings.co.uk
Explore
Trade Queriestrade@explore.co.uk
Exodus
Dan Jackson – djackson@exodus.co.uk / 07879 336 324
First Class Holidays
tailormade@fcholidays.com / 0161 888 5606
Dan Gathercole, MD – dan.gathercole@fcholidays.com
G Adventures
Trade Support – outsidesalesuk@gadventures.com
Gold Medal
goldmedal.co.uk / 0800 014 7777
Great Rail Journeys
Booking Queriesgrj@greatrail.com
Marketing Queriespublicrelations@greatrail.com
Haven
Trade sales agency.sales@bourne-Leisure.co.uk
Insight Vacations
Vicky Billingvicky.billing@ttc.com / 07880 383 269
Clare Mcphersonclare.mcpherson@ttc.com / 07408 808 648
Inspiring Travel Company
Email:info@itc-uk.com
Phone: 01244 355300
Intrepid
General Reservations / Customer Services – ask@intrepidtravel.com / 0203 308 9753
PGM team email – UKPGM@intrepidtravel.com
Jet2holidays
Request a refund
Apply for a refund credit note
Amend a booking
Standard Amendments non suspended flights
Standard Cancellations non suspended flights
Curtailment letters/post travel enquires customerservice@jet2holidays.com
Any other Pre Travel Enquires – 0800 408 5596 option 0
Just You
Sarah Weetmantrade.partners@justyou.co.uk
Kuoni
Trade Support – support@kuoni.co.uk / 0800 056 0517
Newmarket Holidays
Richard Forderichard.forde@newmarketholidays.co.uk / 0208 335 5142
David Sharman David.sharman@newmarketholidays.co.uk / 0208 335 5194
Agency Teamtravelagents@newmarketholidays.co.uk
Olympic Holidays
02084926868
Rainbow Tours
Email:info@rainbowtours.co.uk
Africa & Madagascar: 020 7666 1250
Latin America: 020 7666 1260
Regent Holidays
Email:regent@regentholidays.co.uk
Phone: 01179 211711
Shearings
Sales Supportsales.support@shearings.com
Spectate
Email:Info@spectatetravel.co.uk
Phone: 01244 435 308
Sunvil and GIC The Villa Collection
Sophie Fayle, trade sales manager
Email: agencysales@sunvil.co.uk
Tel: 07981 818612
Reservation teams:
Greece and Cyprus – 020 8758 4758
Portugal, the Azores and Spain – 020 8758 4722
Italy and Sicily – 020 8758 4722
The Nordic Region – 020 8758 4722
Sao Tome and Principe – 020 8758 4722
Latin America – 020 8758 7744
Trafalgar Tours
Vicky Billingvicky.billing@ttc.com / 07880 383 269
Clare Mcphersonclare.mcpherson@ttc.com / 07408 808 648
Travel 2
0800 022 4182
Travelsphere
Sarah Weetmantrade.partners@travelsphere.co.uk
Tui
Trade website – Hybris – to make amendments.
Agents can call 0203 451 2724 to talk about amendments.
(Call wait times are higher than normal)
Warner Leisure Hotels
Trade sales agency.sales@bourne-Leisure.co.uk
Wendy Wu Tours
Sales: John Warr, global sales director. 07983 990851 | john.warr@wendywutours.co.uk
Operations: 0800 630 0888
Reservations: 08082742165