Ryanair seeks passenger feedback via new customer advisory panel

Ryanair passengers will be invited to join a customer advisory panel to provide feedback and recommendations to help the carrier improve services.

Successful applicants will be flown to the no-frills carrier’s Dublin base to participate in a customer care event in the autumn.

Future meetings will be held at major European cities such as Madrid, Rome, Berlin and Warsaw.

Recommendations from the panel will shape Ryanair’s 2022 customer improvement programme.

The customer advisory panel is one of several initiatives promised this year.

Applications must be submitted on before May 31.

 Successful applicants will be notified before June 14.

Flights and hotel accommodation for panel members and partners will be covered by Ryanair for two nights in Dublin.

Marketing and digital director Dara Brady said: “We are excited to announce our first ever customer advisory panel to allow customers help us drive improvements in Ryanair’s  customer care and service.

“While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200 million passengers p.a, we are determined to keep listening to our customers and improving our service to them.

“Our new customer advisory panel will provide us with direct feedback and recommendations from customers and will help us deliver an improved service for our guests throughout 2022 and beyond.

“As Ryanair emerges from the Covid-19 pandemic customers can look forward to even more service improvements on new aircraft at even lower prices.”

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