Coronavirus: Shearings shifts holiday balance due date

Shearings has shifted its balance due date to just three weeks before departure for early summer holidays.

The new guidance from the operator covers holidays departing between May 1 and July 31.

Managing director Jane Atkins said: “If you have a holiday departing between 1st May and 31st July 2020, we recognise that you may want to change your date, and to give you some freedom in travel date, as well as piece of mind, we can offer the following flexibility.

“Your balance due date will now move to just three weeks before your departure date, meaning you don’t have to rush to pay us now, and you can wait until there is more clarity on travel guidelines.”

Customers due to travel up to April 30 who want to transfer holidays to a later date are being offered a 10% discount.

Alternatively, they can receive a future holiday credit voucher to the value of the holiday, plus an additional 10% discount.

The voucher is valid until July 31 but can be used on any holidays in 2020 and 2021.

However, the company said it was not able to provide refunds, in line with current Abta guidelines, due to the volumes of bookings affected.

The vouchers offer the same financial protection as the original holiday booked.

“If you are unable to redeem this voucher by the 31st July, we will contact you to discuss other options, on or around the 31st July,” Shearings added.

“Over the last two days we have made contact with over 2,000 of our loyal and valued customers, and we will continue to do this over the coming days for April 2020 departures only.”

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