A travel agent has encouraged Jet2holidays to prioritise the rebooking of an NHS nurse working in an intensive care unit and her husband who works as a supermarket delivery driver.
Jo Boden, of Your Holiday Booking, called for help from fellow travel industry professionals on social media for the couple, who had booked direct.
With both pulling long hours on the frontline of the coronavirus crisis, Boden felt that they deserved to be prioritised in the rebooking process with little time off, call centres dealing with high volumes and the balance for their June holiday due on April 12.
And after Travel Weekly contacted Jet2holidays on her behalf, the couple were rebooked for summer 2021.
Boden said: “Us agents totally understand the two or three-hour hold time but this lady, Karen, needed help.
“She couldn’t thank me enough after it was sorted, she’s over the moon and was almost in tears. I hope she decides to book through a travel agent in the future – she said she knows where I am for next time she books.
“The travel industry is going through the mill, but anyone on the frontline in the NHS or delivering food deserves our total support. If we can, we should go the extra mile. This shows the power of teamwork and shows what the travel industry can do when we work together.”
A Jet2holidays spokesman said: “Our teams are working around the clock to do the right thing for our customers, and we’re thrilled that Karen will be holidaying with us in summer 2021.
“We are proactively contacting customers who have booked direct, like Karen, to discuss their options, one of which is rebooking their holiday to a later date. We know just how important holidays are to our customers, and how much they give customers something to look forward to, particularly during difficult times such as these.
“The sun will come out again. When it does, our teams will be there to take customers like Karen on holiday – a well-deserved package holiday they can trust – once again.”