Gallery: Agent Achievement Awards 2021
Dozens of travel agents have been honoured for their efforts in the most challenging ever period for the trade at the first Agent Achievement Awards since the Covid-19 pandemic.
Winners were praised not only for their professionalism over the course of the industry’s biggest ever test, but also for showing support to partners, colleagues, customers and their communities.
This year, the Agent Achievement Awards were streamlined to reflect demands on agency resources, with a focus on supplier-voted categories and a small number of individual awards.
More: Agent Achievement Awards: Dame Irene Hays receives top honour
Honours were spread between many agencies this year, with no company winning more than two awards on the night.
Andrew Earle’s Holidays was a multiple winner, taking home both the High Street Agency of the Year – Small award as well as winning in the Yorkshire, North Midlands and North East England – Small Agency of the Year category.
Hays Travel also bagged two awards. It won both the High Street Agency of the Year – Large award and the Yorkshire, North Midlands and North East England – Large Agency of the Year gong.
Cruise specialist Iglu.com was another agency to win two awards. It triumphed in the Online Agency of the Year category and came out as the top Cruise Agency of the Year – Large.
Miles Morgan Travel was named Touring and Adventure Agency of the Year and also bagged the South West England and South Wales – Large Agency award.
Lilli Turner, Midcounties Co-operative Travel, Young Leisure Agent of the Year
“When they said my name I couldn’t believe I had won this award. I left school three years ago when I was 16 and joined Co-op Travel as an apprentice. I am so passionate about travel, I just love it, and when I sell a holiday I am more excited than the customer about their holiday.”
Martin Sandland-Owens, Holiday Village, Leisure Agent of the Year
“I never thought I would win this award. This award is not dedicated to me but to everyone in the travel industry who has gone through the last 18 months. It’s been horrendous and we all deserve an award. I have been in travel for 23 years and I love this industry.”
Libby Gray, Hays Travel, Leisure Manager of the Year
“It’s been a really tough and challenging two years with both Thomas Cook and Covid – but Hays invested in us and I wanted to repay that.”
Agent Achievement Awards 2021 winners
| Clia Cruise Master Award | Sharon Trigg, Mundy Cruising |
| Atas Ambassador Award | Amy Wright, Select Travel Holidays |
| Outstanding Contribution to the Industry Award | Irene Hays, Hays Travel |
| Northern Ireland | Oasis Travel |
| Republic of Ireland | Cassidy Travel |
| Scotland – Small Agency | Jimmy Martin Travel |
| Scotland – Large Agency | Barrhead Travel |
| North West England and North Wales – Small Agency | Delmar World Travel |
| North West England and North Wales – Large Agency | Althams Travel |
| Yorkshire, North Midlands and North East England – Small Agency | Andrew Earle’s Holidays |
| Yorkshire, North Midlands and North East England – Large Agency | Hays Travel |
| Central England – Small Agency | Peakes Travel Elite |
| Central England – Large Agency | Midcounties Co-operative Travel |
| East of England – Small Agency | Deben Travel |
| East of England – Large Agency | Fred Olsen Travel |
| South West England and South Wales – Small Agency | Cartwright Travel |
| South West England and South Wales – Large Agency | Miles Morgan Travel |
| London and South East England – Small Agency | Baldwins Travel |
| London and South East England – Large Agency | Trailfinders |
| Cruise Agency of the Year – Small Agency | Cruise1st |
| Cruise Agency of the Year – Large Agency | Iglu.com |
| Touring and Adventure Agency of the Year | Miles Morgan Travel |
| Call Centre Agency of the Year | ROL Cruise |
| Online Agency of the Year | Iglu.com |
| Homeworking Agency of the Year | Travel Counsellors |
| High Street Small | Andrew Earle’s Holidays |
| High Street Large | Hays Travel |
| Young Leisure Agent of the Year | Lilli Turner, Midcounties Co-operative Travel |
| Agency Support Team of the Year Award | David Watts-Davies, Midcounties Co-operative Travel |
| Leisure Manager of the Year | Libby Gray, Hays Travel |
| Leisure Agent of the Year | Martin Sandland-Owens, Holiday Village |
More: Agent Achievement Awards: Dame Irene Hays receives top honour
Gallery: Agent Achievement Awards 2021
