The “vast majority” of holidaymakers’ arrangements following the Monarch failure will be covered through different types of financial protection including credit and some debit card schemes, according to Abta.
They will either be entitled to a refund, or if they have booked through another travel company, they should contact them to discuss options which may include re-booking or alternative arrangements.
As there are a number of different companies involved, what customers should do next will depend on what kind of travel arrangement they have booked and with which company.
Abta has developed specific guidance for customers in relation to each individual company, including how to progress a claim where applicable, which is available at abta.com/monarch.
The association added that its immediate aim was to help customers navigate through the process of either continuing with their holidays, recovering their money, or rebooking their travel arrangements.
“We are also providing Abta member companies, who may have customers travelling on Monarch flights or using other services, with the most up to date guidance and information,” the association said.
The Civil Aviation Authority has advised that for Monarch holidaymakers not due to return immediately, there is no requirement to cut short their stay.
Abta chief executive Mark Tanzer said: “This will be an anxious and distressing time for Monarch staff, customers and industry colleagues.
“As the government undertakes its programme of repatriating passengers who are overseas, Abta will assist in whatever way we can.
“Information on our website will help customers and members to navigate through the process of either making a claim or continuing with holiday plans.”
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