G Adventures is to further suspend all tours departing up until July 31 due to the continuing Covid-19 global pandemic.
The operator will also be suspending all G Expedition departures to August 31.
Refund credit notes will be offered to those affected by the cancellations plus a 10% credit as a “gesture of goodwill”.
The company said: “If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than 31 January 2021, with their money remaining financially protected via their refund credit note in the interim.”
Travellers who have not yet made their final payment will have their deposit kept on file to put towards a future tour.
G Adventures is offering a ‘book with confidence’ policy, allowing any reservations made between March 12 and June 30 flexible cancellation and rebooking options.
“Travellers who have booked trips within this time and departing before 31 December 2020 will be able to cancel and rebook their trip up to 14 days prior to departure,” the firm said.
“Trips booked within this time and departing between 1st January 2021 and 30 June 2021 can be cancelled and rebooked 30 days prior to departure.”
Clients with flight bookings connected to suspended tours are being advised to contact their insurance company or airline for details on compensation.
“The health and safety of our travellers and staff is our main priority and this is an essential measure to protect our travellers and our people at this time,” G Adventures said.
“G Adventures is following the guidance from Abta for all UK travellers affected by the tour suspensions.
“All UK travellers booked on a tour departing up to July 31, 2020 who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100% of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10% travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
“With the exception of G Expedition departures between 1 August – 31 August 2020, we are not suspending tours beyond July 31 as we wish to keep the door open in the event the current situation evolves in a way that enables us to travel again.
“However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to September 30, 2020 the option to transfer their booking to a future departure date for the same price.
“Alternatively, they can pay in full and receive a 110% travel credit for a future tour.”
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