AS AN agent I don’t deal with Go flights. However, last week we had to meet a flight from Rome to pick up our daughter and son-in-law.
On phoning Go, I was put on hold for several minutes while someone tried to ‘find’ the flight – no success. She then spoke to her manager and we were advised to check on Teletext – not very reassuring. A member of the public might have been quite upset to find the flight missing and no trace of anything from Rome on their system.
Perhaps Barbara Cassani should initiate a training scheme for telephone operators on how to read arrival and departure times, or is this lack of service what one expects from a low-cost airline?
Elsie Ward
Abbotts Travel
Loughton
Essex