Agents are being advised to carry out a ‘mini audit’ to identify risks to their business.
The call comes from former Thomas Cook/Co-op joint venture commercial and marketing director Ken Smith, who says travel companies must look at their staffing, systems and structures.
Smith, previously general manager at Midlands Co-op prior to the 2011 tie-up between Cook and the Co-operative Travel Group, has set up a management consultancy to advise companies on risk management.
He said: “Risk is a key area to all businesses. It is about mitigating exposure by ensuring processes and practices are offering the best returns.
“This could be anything from marketing plans going the wrong way, system capabilities being exposed to fraud or changes to staffing and structures.”
Smith added: “I am offering advice and solutions on cost control, structures and investments – like a mini audit.
“I still have a real passion for the industry and can offer some professional cost effective solutions to all types of businesses.”
Smith had responsibility for high street agents, the web, homeworkers as well as tour operating and business travel at Midlands Co-operative Society from January 2007 to October 2011.