The executive chairman of the Monarch Group has spoken about the investment being made into new staff training.
In a speech to the UK Aviation Club, Iain Rawlinson (pictured) spoke about the pledge to get all staff to participate in an Olympic-inspired training programme, launched to enhance customer service.
He said: “It is good to see other travel groups following Monarch’s lead on customer service. For over 50 years Monarch has believed that customers should feel that, after safety, their comfort is our first priority.
“This is why we have begun a programme to have all of our 3,000 employees undergo the Olympics-inspired World Host training programme that was used to train volunteers for the London 2012 Oympics.
“Our industry should be one where customers are valued and have choice. It should be an industry which is respected, safe, offers true value and where customers come first. Customers do not return if they’re treated as second-class citizens.”