Travel Solutions Network (TSN) has started a recruitment drive to take on homeworkers for its new partnership with easyJet holidays.
The outsourcing specialist is establishing a virtual contact centre with homeworking agents who can help customers of easyJet holidays to make bookings.
TSN will use its existing workforce and well as about 50 new homeworkers before January, drafted via its major new recruitment campaign running over the next few weeks.
Roy Stratford, easyJet holidays’ head of partnerships, said: “We’re pleased to be partnering with TSN to offer even more booking support to our customers who call us to help them find their perfect package holiday.”
TSN said its staffing model can be aligned to call demand, “eliminating unnecessary overhead expenses during low-demand periods within the booking season and significantly enhancing cost efficiency”.
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Lindsey Winterburn (pictured), TSN co-founder and chief operating officer, said: “Anybody who has worked in a call centre will be well acquainted with the challenge of fixed eight-hour shifts, often resulting in idle periods where agents are left waiting for calls.
“However, our ‘virtual contact centre’ team enjoys the flexibility of tailoring their work hours to their preferences around both their own personal circumstances and the business demands from the comfort of their home-based office.
“For example, agents who have children at school can commit to a split shift of 9.30am-2.30pm and then from 7pm-9pm.
“Through proactive scheduling based on anticipated demand, we minimise resource wastage and can extend cost-effective, risk-free solutions to our valued partners.”
She said TSN’s virtual call centre pays agents through commissions per booking instead of hourly wages, with no cap on earnings.
Commission rates vary and are performance related, with payments based on the booking date rather than the travel date.
The virtual call centre is open from 9am to 9pm on seven days a week, offering homeworkers a range of shifts from which to choose.
Winterburn added: “Good sellers will always be attracted to uncapped commissions and high volumes of quality leads from the easyJet holidays website.
“This proposition becomes even more attractive when coupled with the freedom to work remotely and customise their work hours.
“The pre-Christmas season presents an opportune window for our recruitment efforts, as homeworkers are not tied to future commissions during this period, given the lower volume of forward bookings.
“Joining TSN offers sales agents the attractive opportunity of high-volume upfront commissions on easyJet holidays’ virtual call centre bookings.”
TSN was founded in February 2022 with the aim of employing experienced travel professionals to work on outsourced contracts.