Baldwins Travel has become the latest travel agency to temporarily close its doors to customers.

The agency, which operates eight stores in Kent and Sussex, said it made the decision to work behind closed doors following government advice.

Staff will be available to answer queries during normal opening hours via email and phone.


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This week a number of travel agencies shut their doors amid the pandemic, including Barrhead Travel, Miles Morgan Travel, Tailor Made Travel and Midcounties Co-operative Travel.

Baldwins posted a message on its Facebook page on Friday.

“We have made the decision, following today’s government advice, to continue all of our operations behind closed doors,” it read. “We will be available during normal opening hours to answer all of your questions via email or by phone.

“This is still a very busy time handling the administration of existing bookings and also making new bookings for 2021. We aim to respond to all emails within 24 hours and answer calls immediately but we may be operating at some times with a smaller team so please bear with us.

“Every booking is equally important to us and we will be maintaining our exceptional levels of service at all times. At these challenging times we are working above and beyond what is expected and want to ensure everyone has something to look forward to, as we are all going to be needing a holiday when the ‘storm’ has passed.

“We hope you understand our decision, which we have not undertaken lightly, but we respect the advice from the experts and want to do our part to protect our team, our customers and the many wonderful travel companies we work alongside.

“Please keep looking at our social media, website and our windows for all the very best offers for 2021 and beyond, which we are happy to arrange for you.”