Royal Caribbean Group is extending a ‘cruise with confidence’ cancellation policy until September 1 while sailings are disrupted due to the coronavirus pandemic.
The move aims to “address expanding global travel restrictions and provide peace of mind in guest travel planning”.
The updated policy enhances planning flexibility by allowing cancellations up to 48 hours prior to sailing for any reason.
Passengers will receive a full credit for their fare, usable on any future sailing this year or in 2021.
The policy applies to the group’s global brands Royal Caribbean International, Celebrity Cruises and Azamara.
Company chairman and chief executive Richard Fain said: “Guests are reacting positively to our cruise with confidence policy because it enables them to make informed decisions and to better manage complicated travel plans during this unprecedented time of uncertainty.”
The extension applies to both new and existing cruise bookings.
Fain said the policy aimed to ease concerns of booked passengers while enhancing consumer confidence to schedule new bookings, knowing last-minute travel adjustments will incur no penalty.
He added: “We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings because this policy gives them more freedom and flexibility.”