Holiday Extras has completed its restructure and is due to resume seven-day operations at its call centre this month.

The ancillaries specialist announced details of a two-year Covid-19 recovery plan in July, when it began consultations with 330 staff. Today it confirmed that 309 of those roles were made redundant.

The firm says it has now made the “structural changes necessary to secure the long-term future of the business”.

Its contact centre will resume seven-day operations in “mid-September”, with much of the core Holiday Extras team having already returned to company’s Kent headquarters.


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Market research from the add-ons specialist shows a “simple, hassle-free cancellation and amendment process is a priority for holidaymakers” at the moment. It has introduced a fully-automated cancellation and refund process has been built.

Its German business, based in Munich, is expanding its range of domestic travel options, with the UK business to roll out additional domestic breaks later this month.

Holiday Extras said the reduction in job losses was driven by a combination of “better-than-expected trading” and “extensive use of the government’s furlough and job retention schemes”.

Group chief executive Matthew Pack said: “We’ve worked continuously since the start of the pandemic to ensure that we will come through this downturn and safeguard the future of the business.

“In July we announced that our restructure would include some unavoidable redundancies, and although we have reduced that number, we are still very sadly saying goodbye to 309 members of our team. Our teams and culture are what makes Holiday Extras special, so we’ve left no stone unturned in making that very difficult decision.”