Comment: Listening to our people is paramount

Different perspectives will prove crucial to how companies evolve and thrive in the decades ahead, says Travel Weekly’s Lucy Huxley

I spent Monday moderating Travel Weekly’s third annual People Summit at Deloitte’s offices in central London and it was another thought-provoking and insightful event.

An audience of more than 120 business leaders and HR professionals heard from a range of expert panellists who discussed the outlook for our industry’s most important asset.

And, as always, there was plenty of positivity as we heard from companies leading the way in the field of staff support and engagement, and plenty of realism about the challenges facing us all.

One of the highlights was a presentation from our keynote speaker, Dr Amanda Potter, who challenged delegates to create “psychologically safe” environments where staff at all levels feel trusted and empowered to speak up and drive change for the better.

And another real highpoint was our Tomorrow’s Travel Leaders session, featuring three young people just starting out on their career journeys. I wrote last week about the boost I get from hearing from the finalists in the young agent category of the Agent Achievement Awards, and this closing session of the People Summit was equally inspiring. I have no doubt Jet2holidays’ Cerys Glynn, easyJet’s Eesha Kaur Logani and Intrepid Travel’s Chelsea Toco have bright careers ahead of them, and it was brilliant to hear them speak so eloquently.

As they pointed out, they can offer a different perspective on how businesses operate, and their generation are the customers of the future. They and others like them may lack years of experience, but their insight will prove crucial to how companies evolve and thrive in the decades ahead.

Comment from Travel Weekly, June 13 edition

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