| Journal: TWUK | Section: |
| Title: | Issue Date: 05/06/00 |
| Author: | Page Number: 25 |
| Copyright: Other |
Biztravel.com to offer clients airline compensation deals
AUS-based travel Web site, Biztravel.com, is offering compensation to customers who have problems with selected airlines.The on-line company, which is owned by business travel giant Rosenbluth International, guarantees compensation for passengers who experience flight delays, cancellations, lost baggage or unprofessional customer service. Biztravel.com plans to offer similar incentives to UK passengers when it launches here later this year.
Under the compensation scheme, if a flight arrives more than 30mins late, passengers receive $100; for lost baggage, clients receive $200; and if a phone call is not answered by Biztravel.com within 90 seconds, customers receive $10 compensation.
Flight delays or cancellations due to aircraft mechanical problems are not covered. Problems have to be reported within 24 hrs.
Rosenbluth is funding the compensation scheme but it admitted it had agreements in place with the airlines involved. It would not disclose specific details.