| Journal: TWUK | Section: |
| Title: | Issue Date: 19/06/00 |
| Author: | Page Number: 78 |
| Copyright: Other |
Are we really a nation of complainers?
After yet more tour operator bashing, isn’t it time the big companies got their own back against the habitual whingers?HolidayComplaint.com – set up to air holidaymakers’ complaints against UK travel companies – is the latest bain of the industry.
I’m all in favour of people getting compensation when they have a dreadful holiday but I’m not sure this site is helpful to anyone but the people who have set it up and hope to sell advertising on it.
Complaints have to be dealt with on their own merits and are not necessarily a pointer to the future. Just because you had a poor rep or a bad flight, doesn’t mean the same will happen to the next person.
Anyway, I’d like to see a tour operator site which highlighted some of the more ridiculous complaints tour operators receive.
But it would have to be presented in a positive way, as it would be a public relations disaster for operators to slate their clients.
How about a ‘Travel companies’ top tips’ site, which could typically give the following advice:
n Remember there is a time difference between the US and England. Unfortunately, Mrs Jane Smith from Beckenham, was unaware of this and complained:”My holiday was totally ruined as I had to keep getting up in the middle of the night to be able to speak on the telephone to my friend in England.”
It would be a laugh and an endless source of stories for journalists.