| Journal: TWUK | Section: |
| Title: | Issue Date: 18/09/00 |
| Author: | Page Number: 94 |
| Copyright: Other |
quote of the week
“Some agents are ready to go but others are saying this is a massive change. People must get a grip of their own businesses but at the end of the day, it’s up to each travel agent.” British Airways general manager field sales Ian Heywood blaming retailers for the airline’s decision to delay the axing of agents’ commission.